> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/guide/before-you-order/payment-terms-and-timelines.md).

# Payment terms & timelines

How ordering and payment work, accepted methods, timelines, refunds, and what happens if we cannot reach you.

## How ordering and payment work

{% stepper %}
{% step %}

#### Agree the setup with your manager

Jurisdiction, add-ons, a specific bank if you need one — all in Telegram.
{% endstep %}

{% step %}

#### Fill in the order form

Support sends you an order form. It fixes the exact composition of your setup — and the company name the invoice should be issued to.
{% endstep %}

{% step %}

#### Receive and pay the invoice

The system issues an invoice to the company name you specified. The first instalment must be paid **before we start** — nothing begins until it is received.
{% endstep %}

{% step %}

#### Send the payment confirmation

Share the proof of payment with your manager — in direct messages or in your setup group. Once confirmed, the setup starts and the team begins work.
{% endstep %}

{% step %}

#### Second instalment after the company documents

When we provide your company documents, the second instalment is due. If it is not received within 2 days, the setup is paused until payment is confirmed.
{% endstep %}
{% endstepper %}

* Setups are paid in two instalments: the first before the process starts, the second after the company documents are provided.
* Add-ons (Stripe, Shopify Payments, additional bank): 10% non-refundable deposit upfront, remainder after delivery or approval.
* All extra services are paid separately **before** work begins.

## Accepted payment methods

* Bank transfer (EUR)
* Cryptocurrency: USDT TRC-20

An invoice is issued for each payment. Invoice descriptions reference IT services or marketing services as applicable.

## Timelines

| Setup                            | Delivery time      |
| -------------------------------- | ------------------ |
| UK LTD (company + bank + Stripe) | 3–10 working days  |
| HK Bundle                        | 7–14 working days  |
| US LLC                           | 10–14 working days |

Timelines begin from receipt of the first payment. Additional verification or third-party delays may extend them.

{% hint style="info" %}
**Cut-off rule:** setups paid on Thursday or later start the timeline from the following Monday.
{% endhint %}

## Refund policy

All payments are non-refundable once the process has started, including when:

* you change your mind after payment
* a third-party platform (bank, PayPal, Stripe) declines the application
* you fail to provide required information in time

**Exception:** for the Additional Bank add-on, only the €30 deposit is charged if no bank approves the application. The remaining balance is not collected.

## If we cannot reach you

| Situation                                 | Consequence                                                |
| ----------------------------------------- | ---------------------------------------------------------- |
| No response for 2 days                    | Setup paused                                               |
| Required data not provided within 10 days | Setup cancelled                                            |
| You return after cancellation             | The process restarts from the beginning with new timelines |

## Approvals are made by third parties

Final approval decisions are made by PayPal, Stripe, Shopify Payments and the banks. We cannot guarantee approval, but we provide professional-grade infrastructure and preparation, and our historical success rate is high. If an agreed processor fails to approve after a correct setup, a replacement may be offered — see [Replacement & verification](/guide/policies/replacement-and-verification.md).

## Next

{% content-ref url="/pages/c3101d8e098a6f696c75f6bda47d0ea5fdade1e5" %}
[Referral program](/guide/before-you-order/referral-program.md)
{% endcontent-ref %}

{% content-ref url="/pages/FaSGGOl6CSP0t71WWh7l" %}
[1. Order & first payment](/guide/setup-steps/step-1-order.md)
{% endcontent-ref %}


---

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