> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/guide/guides/banks/wise.md).

# Wise Guide

The additional bank for a UK LTD — GBP and EUR account details for payouts, paying suppliers, and the one proxy rule that keeps the account alive.

{% hint style="info" %}
**What Wise is for you.** An additional bank for the UK LTD: account details in GBP, EUR and USD that Shopify Payments and Stripe can pay out to, and a simple way to pay suppliers abroad.
{% endhint %}

## Before you start

* **Proxy.** Wise opens only through an [IPRoyal](https://iproyal.com/?r=basiq_setup) **residential proxy in the nominee's country** — the same rule as every bank. GonzoProxy IPs do not work with Wise. One [OctoBrowser](https://octobrowser.org/signup/?p=10266582) profile, used for Wise only ([IPRoyal guide](/guide/guides/proxy-guide/iproyal.md)).
* **Your details.** Right after delivery, move the 2FA phone to your company's number ([Step 7](/guide/setup-steps/step-7-credentials.md)).
* **Payouts.** Wise only receives; payout timing is set in Stripe (manual) and Shopify Payments (daily).

## 1. Account details

Wise "account details" are bank details for one currency: GBP (sort code + account number), EUR (IBAN), USD (routing + account number, available only in some regions). Give the platform the **domestic** set — it is faster and the platform pays no international fees. The SWIFT set is for payers abroad.

{% stepper %}
{% step %}

#### Home → + → choose the currency

GBP, EUR or USD. Then **Get account details**.
{% endstep %}

{% step %}

#### First time: complete the requirements

For a business account Wise charges a one-time fee for the *first* set of details in most regions (paid by card; refunded if the business cannot be verified). Every further currency is free.
{% endstep %}

{% step %}

#### Find them later under Payments

Open the currency → the account number → copy the domestic details, or download them to share.
{% endstep %}

{% step %}

#### Paste them into the platform

Shopify Payments: Settings → Payments → Shopify Payments → Manage. Stripe: Settings → Bank accounts and currencies. Account holder = your company name exactly as shown in Wise.
{% endstep %}
{% endstepper %}

| Currency | Can receive                                                                                                 | Cannot receive                                                                    |
| -------- | ----------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- |
| **GBP**  | Faster Payments, Bacs, CHAPS from the UK; SWIFT from abroad (payments in 22 other currencies arrive as GBP) | Cash, cheques                                                                     |
| **EUR**  | SEPA transfers in EUR; SWIFT in EUR, AUD, CAD, GBP, JPY, USD                                                | SWIFT in other currencies, cash, cheques                                          |
| **USD**  | ACH and domestic wires from the US; wires from abroad                                                       | Not available in every region — then receive USD through your GBP details (SWIFT) |

Up to **10 sets of details per currency** on a UK-registered business, so every platform and store can have its own. Wrong or mismatched details (ACH vs SWIFT, a typo in the IBAN) delay or cancel the transfer — copy, never retype.

## 2. Payment verification

Wise may ask where a payment came from or request documents about the business. Contact your manager before uploading anything — we prepare the answer together.

## 3. Pay your supplier

**Send** → add the recipient with the bank details from the supplier's invoice (IBAN + SWIFT for most suppliers) → amount and currency → confirm with 2FA. Pay from the company account only, never from the nominee company straight to your personal bank ([Step 7 → Payouts](/guide/setup-steps/step-7-credentials.md)).

## 4. If something goes wrong

| Situation                                | What to do                                                                                                                                                           |
| ---------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Wise will not open or logs you out       | You are not on your IPRoyal residential proxy (nominee's country). Fix the proxy in the Wise profile, restart it, run the IP check                                   |
| "Account details inactive"               | Wise deactivates details when the registered address moves to an unsupported country — do not change the address; contact your manager                               |
| A platform refuses the details           | Check you gave the domestic set (sort code + account number for GBP, IBAN for EUR) and the exact account holder name                                                 |
| Wise asks for documents or a video check | Contact your manager first                                                                                                                                           |
| 2FA code not arriving                    | Check the number in [Krispcall](https://try.krispcall.com/d0ye9ovwwn8s); then [Help Center → Lost access & OTP](/help-center/troubleshooting/lost-access-and-otp.md) |


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