> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/guide/guides/paypal-warm-up.md).

# PayPal Warm-Up Guide

Rep contact, warm-up amounts, tracking, disputes, PayPal reviews and ongoing rules for Hong Kong PayPal.

{% hint style="danger" %}
Contact your PayPal rep **before** starting any sales. Always use the nominee name when communicating with reps. Your rep contacts are in your delivery message (HK setups) — ask your manager if you cannot find them.
{% endhint %}

## 1. Before the first sale

{% stepper %}
{% step %}

#### Contact your assigned PayPal rep

Via WhatsApp Business, using the nominee name. Present yourself as an established, professional e-commerce operator opening a Hong Kong entity — solid and profitable.
{% endstep %}

{% step %}

#### Wait for confirmation

The rep will either accept you or assign another rep / account manager.
{% endstep %}

{% step %}

#### Only after rep confirmation → begin the warm-up

{% endstep %}
{% endstepper %}

{% hint style="warning" %}
All new PayPal accounts have a mandatory hold of about 21 days. Funds cannot be withdrawn until it passes. Ask your rep to push for removal as fast as possible.
{% endhint %}

{% hint style="info" %}
There is roughly a 70% chance the account gets reviewed or receives a hold in the first month. This is normal. Contact your rep immediately — they will push the risk team.
{% endhint %}

## 2. Environment — always

* ✅ Use a Hong Kong residential proxy ([GonzoProxy](https://gonzoproxy.com?r=6162JEL) — see the [GonzoProxy guide](/guide/guides/proxy-guide/gonzoproxy.md)) at all times
* ✅ Never access PayPal from a regular browser
* ✅ Keep the [OctoBrowser](https://octobrowser.org/signup/?p=10266582) profile consistent (same fingerprint, same IP)
* ✅ Payouts: **Manual**
* ❌ If login security triggers: stop all attempts for 48 hours

## 3. Warm-up schedule

| Period   | Daily target       | Notes                                |
| -------- | ------------------ | ------------------------------------ |
| Week 1   | $100–$200/day      | Slow, steady, credit cards only      |
| Week 2   | $200–$500/day      | Consistent activity                  |
| Week 3   | $500–$1,000/day    | Gradual increase                     |
| Week 4   | $1,000–$3,000/day  | No sudden jumps                      |
| Month 2+ | $5,000–$10,000/day | Only after a stable 1+ month history |

**One store rule:** only sell through the store connected during account creation. After $30–50k total revenue you can add other stores.

## 4. Tracking numbers

Upload tracking numbers from day 1 for every single order. Use an automated app — Trackipay or Trackipal — and double-check that it keeps syncing; it sometimes stops.

## 5. Avoiding disputes

* Communicate shipping times clearly in post-purchase emails and on your website
* Send a post-purchase follow-up email after 5 days:

> Do you have an issue with your order? Let us know! If you ordered via PayPal, please do not open a dispute — we will not be able to access the money and cannot refund you this way.

## 6. Managing disputes

| Dispute type             | How to win                                                                      |
| ------------------------ | ------------------------------------------------------------------------------- |
| Product not as described | Ensure product pages describe accurately: features, size, contents, ingredients |
| Product not received     | Correct shipping policy screenshot + supplier proof of delivery                 |
| Any dispute              | Reply within 24 hours                                                           |

When a customer opens a dispute, also ask them to close it:

> Please close your dispute. This will greatly decrease our PayPal account quality and we will not be able to access the money — meaning we cannot refund you this way.

## 7. If PayPal requests a review

Contact your manager immediately, **before** submitting anything. What PayPal asks for, how to prepare each document, what to do while you wait and the message templates are in the review template:

{% content-ref url="/pages/6pHkP4qHybiF92F6f1oS" %}
[PayPal review](/guide/guides/review-templates/paypal-review.md)
{% endcontent-ref %}

## 8. Ongoing rules

| Rule             | Detail                                                    |
| ---------------- | --------------------------------------------------------- |
| Balance reserve  | Keep 7–10% of monthly volume — do not withdraw everything |
| TPV declaration  | Declare €20,000/month in HKD to your rep                  |
| Rep unresponsive | Contact another rep (2–4 reps are provided)               |

## 9. Security issues

| Situation                     | Action                                                                           |
| ----------------------------- | -------------------------------------------------------------------------------- |
| PayPal login blocked          | Stop all attempts → wait 48 hours                                                |
| SMS code not arriving         | Wait → retry → check the number is correct → contact your manager if it persists |
| PayPal or bank not loading    | Switch proxy → clear all cache → retry                                           |
| Account banned / under review | Contact your PayPal rep immediately                                              |

Questions not covered here? Message your manager on Telegram.


---

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