> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/guide/setup-steps/step-5-bank-and-payments.md).

# 5. Bank & payment setup

We open the bank account and payment processors. Your job is to stay reachable and not to touch anything.

{% hint style="info" %}
**Basiq:** opens the bank account(s) and the payment processors in your package, passes all required verifications, and builds the placeholder website.\
**You:** respond to requests within 2 business days and do not interfere.
{% endhint %}

## What happens in this phase

* The business bank account is opened — WorldFirst for a UK LTD (approval expected in all cases; how to use it: [WorldFirst Guide](/guide/guides/banks/worldfirst.md)); at least one bank for HK ([Currenxie](/guide/guides/banks/currenxie.md) or [Airwallex](/guide/guides/banks/airwallex.md)); one of [Mercury](/guide/guides/banks/mercury.md) / Airwallex / Relay / Slash for a US LLC. All bank guides: [Banks](/guide/guides/banks.md)
* Payment processors are registered and connected to the store (Stripe, Shopify Payments, Hong Kong PayPal — as agreed)
* A placeholder website is built by Basiq (included in every setup) — you do not need to create a store yourself
* All verifications required to deliver the setup are passed by Basiq — see [Replacement & verification](/guide/policies/replacement-and-verification.md) for what happens after delivery

## Your rules during this phase

| ❌ Do not                                               | ✅ Do                                                                                                                                        |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Change Shopify or payment processor credentials        | Respond to manager requests within 2 business days                                                                                          |
| Add new phone numbers or emails unless instructed      | Keep your proxy and [OctoBrowser](https://octobrowser.org/signup/?p=10266582) profiles ready ([Step 3](/guide/setup-steps/step-3-proxy.md)) |
| Contact banks or platforms on behalf of the company    | HK setups: contact your assigned PayPal rep via WhatsApp Business **using the nominee name** — your manager gives you the contact           |
| Take any action related to the setup unless instructed | Keep the documents from [Step 4](/guide/setup-steps/step-4-documents.md) at hand                                                            |

{% hint style="warning" %}
No response for 2 days pauses the project. Required data not provided within 10 days cancels it — a restart means new timelines. Unauthorised actions during setup cancel replacement eligibility and may add setup requirements or costs.
{% endhint %}

## Done when

* [ ] Your manager confirms the accounts are open
* [ ] You have your PayPal rep contact (HK setups)
* [ ] You have not changed anything yourself

{% content-ref url="/pages/fgNavx9ulDTmDP5K5a6G" %}
[6. Delivery & acceptance](/guide/setup-steps/step-6-delivery.md)
{% endcontent-ref %}


---

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