> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/guide/setup-steps/step-6-delivery.md).

# 6. Delivery & acceptance

What your delivery message contains, how to check it, and the 48-hour acceptance window.

{% hint style="info" %}
**Basiq:** sends the delivery message with all credentials.\
**You:** log in to every service through the correct proxy, save everything, report issues within 48 hours.
{% endhint %}

## Your delivery message contains

* Company name and nominee name
* Banking system type and login details
* Backup codes for 2FA
* Proxy details for each service
* Service type and login details (Stripe / PayPal / Shopify Payments)
* PayPal rep contacts (HK only)
* Setup and warm-up instructions — this guide

![Example of a delivery message](https://1489073001-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMi3FIHpdc5cNtmqjAPOo%2Fuploads%2F50oAh8Mnxl2mnQZbf36n%2Fdelivery-message.png?alt=media)

## Check everything within 48 hours

{% stepper %}
{% step %}

#### Open each service through its OctoBrowser profile

Use the correct proxy for each service (table in [Step 3](/guide/setup-steps/step-3-proxy.md)) in [OctoBrowser](https://octobrowser.org/signup/?p=10266582). Never a regular browser.
{% endstep %}

{% step %}

#### Save credentials and backup codes

Store them in a password manager. Basiq does not keep access data beyond 2 months after delivery.
{% endstep %}

{% step %}

#### Report any issue to your manager

You have 48 hours after delivery to report issues. If none are reported, the setup is automatically considered accepted.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
**Do not change anything yet.** Password, 2FA device, payout details — changing these immediately after delivery risks instant suspension (Stripe especially). [Step 7](/guide/setup-steps/step-7-credentials.md) tells you what to change and when.
{% endhint %}

## Your safety net: 1 replacement per setup

If a service stops working within 2 months of delivery, you followed all instructions and the issue was not caused by your actions, we provide one free replacement. Violating warm-up or proxy rules, selling restricted products or modifying the setup without authorisation removes this eligibility.

{% content-ref url="/pages/65332f63d0b6cedd6ac718136ba8d89ec6cc1a4d" %}
[Replacement & verification](/guide/policies/replacement-and-verification.md)
{% endcontent-ref %}

## Done when

* [ ] Logged in to every service through the correct proxy
* [ ] Credentials and 2FA backup codes saved
* [ ] Issues (if any) reported within 48 hours

{% content-ref url="/pages/DrwSkkHezO3UyEt8OpZv" %}
[7. Take over credentials](/guide/setup-steps/step-7-credentials.md)
{% endcontent-ref %}


---

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