> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/help-center/troubleshooting/proxy-and-access.md).
# Proxy & access problems
Pages not loading, expired sessions, red fields on the IP check, slow profiles.
{% hint style="warning" %}
Before anything else: are you in the right [OctoBrowser](https://octobrowser.org/signup/?p=10266582) profile with the right proxy for this service? The table is in [3. Proxy & OctoBrowser](/guide/setup-steps/step-3-proxy.md). Never "just this once" from a regular browser.
{% endhint %}
| Problem | What to do |
| ---------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| PayPal will not load | Switch proxy → regenerate the browser fingerprint → clear all cache → retry |
| A bank will not open (WorldFirst, Airwallex, Wise, Mercury, Currenxie) | Not a settings problem: [GonzoProxy](https://gonzoproxy.com?r=6162JEL) keeps financial websites closed on purpose. Open the bank through an [IPRoyal](https://iproyal.com/?r=basiq_setup) residential proxy in the nominee's country (United States for Mercury) or your a-socks mobile proxy — [IPRoyal guide](/guide/guides/proxy-guide/iproyal.md), [Banks](/guide/guides/banks.md) |
| Proxy session expired | Reconnect — [GonzoProxy](https://gonzoproxy.com?r=6162JEL) sessions reset every 120 minutes (the session limit must be set to 120 minutes or the proxy will not work at all) |
| Traffic ran out / below 400 MB | Add traffic on the Residential Proxy page and generate the proxy again |
| GonzoProxy top-up not credited | Crediting takes up to 20 minutes after the network confirms the transfer. Keep the TXID and do not pay twice; after 20 minutes write to @GonzoProxy\_bot with the coin, network, amount and TXID — [GonzoProxy guide](/guide/guides/proxy-guide/gonzoproxy.md) |
| OctoBrowser profile very slow | Check proxy quality at cip.vg → regenerate the proxy if needed |
| Red fields on the cip.su check | Restart the profile — the fingerprint updates. Tunnel being red and DNS country ≠ IP country are acceptable. Still red → generate a new proxy |
| Login security triggered (PayPal) | Stop all attempts for 48 hours. Repeated attempts make it worse |
| Shopify asks for a review right after login | Your IP does not match the company's country of incorporation. Fix the proxy before logging in again |
| Stripe shows extra checks | Stripe must be accessed only through a mobile proxy ([a-socks](https://asocks.com/c/5eB0tn)) in the nominee's country — not a residential one. No a-socks plan in that country? An IPRoyal dedicated mobile proxy with auto-rotation off |
| WorldFirst login fails on a residential proxy | Open WorldFirst through a mobile proxy ([a-socks](https://asocks.com/c/5eB0tn)) instead — see the [Proxy Guide](/guide/guides/proxy-guide.md) |
| Wise will not load or asks for extra checks | Use a residential proxy from [IPRoyal](https://iproyal.com/?r=basiq_setup) in the nominee's country — the same rule as for every bank — [IPRoyal guide](/guide/guides/proxy-guide/iproyal.md) |
I set everything up but the IP check still fails
Go through the checklist in order: proxy generated with the 120-minute session limit → proxy added to the profile as `socks5://ip:port:username:password` → fingerprint matched to your real OS (macOS ARM → macOS ARM, Windows 11 → Windows 11) → profile restarted → cip.su rechecked. If it still fails, generate a new proxy and repeat. Full procedure with screenshots: [Proxy Guide](/guide/guides/proxy-guide.md) → [GonzoProxy](/guide/guides/proxy-guide/gonzoproxy.md) · [a-socks](/guide/guides/proxy-guide/a-socks.md) · [IPRoyal](/guide/guides/proxy-guide/iproyal.md).
Can I use a different anti-detect browser or proxy provider?
Any anti-detect browser may be used; [OctoBrowser](https://octobrowser.org/signup/?p=10266582) is recommended and is what the guides describe. Dolphin Anty is deprecated and causes account blocks — do not use it. Proxy providers we work with: [GonzoProxy](https://gonzoproxy.com?r=6162JEL) (residential — stores, PayPal, Shopify Payments; it does not open bank websites), [IPRoyal](https://iproyal.com/?r=basiq_setup) (residential — banks and Wise; dedicated mobile as a Stripe backup), [a-socks](https://asocks.com/c/5eB0tn) (mobile — Stripe). Whatever you use, the rules stay the same: one proxy per service, correct location, one stable fingerprint. Switching provider on a live account is fine as long as the country stays the same.
Still stuck? [Contact support](/help-center/contact/contact-support.md) with the profile name, the proxy location and a screenshot of the cip.su result.
---
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