> For the complete documentation index, see [llms.txt](https://help.basiq-solutions.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.basiq-solutions.com/readme.md). # Basiq Client Hub Everything you need from order to first payout — in the order you need it. Start the Client Guide Help Center Updates & Roadmap ## Where are you right now?

:building:

I am choosing a setupUK LTD, HK Bundle or US LLC — what each includes, prices, payment terms and timelines.Setups & pricing

:list-check:

I have paid — what now?Eight steps from order to warm-up. Each one says what you do, what we do and when you are done.1. Order & first payment

:key:

I have received my credentialsCheck the delivery within 48 hours, then take over every account within 3 weeks — in the right order.6. Delivery & acceptance

:fire:

I am ready to sellWarm up Stripe, Shopify Payments or PayPal before you scale. This is where replacement eligibility is won or lost.8. Warm-up

:triangle-exclamation:

Something is not workingProxy and access problems, reviews and holds, lost access and OTP.Help Center

:file-contract:

I need the rulesService Policy, replacement and verification terms, glossary.Service Policy
{% columns %} {% column width="50%" %} ## How a setup works ```mermaid flowchart TD A[1. Order form, invoice and first payment] --> B[Company incorporated: 3 to 14 days] B --> C[4. Documents and second payment] C --> D[5. Bank and payment setup] D --> E[6. Delivery: credentials and backup codes] E --> F[7. Take over credentials within 3 weeks] F --> G[8. Warm-up: 4 to 9 weeks] G --> H[Scale] ``` While the company is being incorporated, you prepare your company's virtual phone number (Step 2) and your proxy + [OctoBrowser](https://octobrowser.org/signup/?p=10266582) environment (Step 3). {% endcolumn %} {% column width="50%" %} ## Three rules that prevent most problems {% stepper %} {% step %} #### Right proxy, every time Never open any account without the proxy and OctoBrowser profile set up for it. Wrong or missing proxy is the number one cause of restrictions. {% endstep %} {% step %} #### Warm up before you scale Every processor has a schedule: demo week → first payout → gradual, non-linear growth. Manual payouts everywhere except Shopify Payments (daily). {% endstep %} {% step %} #### Take over your credentials within 3 weeks Your company's phone, email and 2FA — in the order the guide gives. After 3 weeks, lost access is your responsibility. {% endstep %} {% endstepper %} {% hint style="info" %} **Support is on Telegram only.** Weekdays 10:00–18:00, weekends 10:00–14:00 (UK time). Guaranteed response within 24 hours, typically within 1 hour. If a platform asks you for documents — contact your manager **before** submitting anything. {% endhint %} {% endcolumn %} {% endcolumns %} ## The SOP library Start from [What do you need help with?](/guide/guides/help.md) — or go straight to a guide:

:building-columns:

BanksWorldFirst, Airwallex, Wise, Mercury and Currenxie — receiving accounts, the payment check after the first payouts, paying your supplier, cards. One guide per bank.Banks

:globe:

Proxy GuideGonzoProxy for stores and PayPal, IPRoyal for banks and Wise, a-socks for Stripe, OctoBrowser — step by step with screenshots. Required before touching any account.Proxy Guide

:clipboard-check:

Review templatesA platform asks for documents? The template for each payment platform — and the rule to message your manager first.Review templates

:credit-card:

Stripe Warm-Up14-day rest, demo week, growth schedule, card strategy, credential changes.Stripe Warm-Up Guide

:bag-shopping:

Shopify Payments Warm-UpNew environment, store requirements, new bank account (with screenshots), growth schedule, profile structure.Shopify Payments Warm-Up Guide

:paypal:

PayPal Warm-UpRep contact, warm-up amounts, tracking, disputes, ongoing rules.PayPal Warm-Up Guide

Basiq provides professional infrastructure setup and preparation services. Final approval decisions rest with third-party platforms (PayPal, Stripe, Shopify Payments, banks). Our historical success rate is high; 100% approval cannot be guaranteed. Service Policy effective from 1 May 2026.

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